Do You Use PayPal?

>> Monday, February 25, 2013


A number of years ago when I first started buying a few item off of Ebay I opened a PayPal account.  I’ve never had any problems, that is until recently.  Maybe you are a lot like me, I have assumed that a seller or vendor is on the up and up if they have established an account with PayPal that allows me to pay for my purchase that way rather than giving out my credit card number.  But, that is not always the case.  Let me tell you my little story.

I discovered that the chainsaw bar on my chainsaw was needing to be replaced.  As I often do, I shopped around online to find the best price.  The company had a nice website and offered to let me pay for the bar with my PayPal account.  I immediately received a receipt from PayPal that the money had been sent to the vendor.  I thought it a bit unusual but I did not receive a confirmation from the vendor.  I kept expecting my new bar to arrive.

After two weeks had gone by and I still hadn’t heard anything I sent an email to the vendor, which was not answered.  I attempted to call but got a recorded message that the number was disconnected or no longer in service.   I logged onto my PayPal account and went to the “resolution center” and gave them this information.  They encourage the buyer and seller to work things out.  They were to send a message to the seller.  Several days went by.

I did further checking online to see if I could find out anything else.  What I found was very interesting.  I located a second phone number, which when called resulted in the same message,  number disconnected or no longer in service.  I came across a website that told me that this company was closed.  I went to the BBB’s website and found that they had rated this particular company, on a rating of A+ to F, an F.  This they said was primarily due to unresolved complaints.

I updated the message board at the PayPal resolution center and then filed a claim.  The automated email indicated that they would investigate, possibly ask more questions and would make a determination within 10 days.

The amazing thing to me was that in only about an hour I received an email from PayPal stating they had investigated my claim and that they had issued a full refund to my credit card.

I’m impressed with their quick resolution and with the refund.  But, the need is there to check out who you are buying from.  Don’t assume that just because they accept PayPal they are someone you want to attempt to do business with.


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